**TaleGlow Cancellation, Return, and Replacement/Refund Policy**
**Cancellation Policy:**
You may cancel or exchange your order within 24 hours of placing it. After this time, the order is locked for processing/production and cannot be canceled or modified.
This policy also applies to any changes you wish to make, including adjustments to size, design, or shipping address. Please contact us at support@taleglow.com and provide your order number and details of the modification you would like to make. We will confirm once the modification or cancellation has been processed.
**Note:** By making a purchase, you agree to all the terms outlined in this policy.
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**Return Policy:**
Due to the nature of our customized, made-to-order products, we do not accept returns or exchanges unless the items arrive damaged or defective.
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**Replacement/Refund Policy:**
Since our products are made-to-order, we do not offer exchanges or refunds except in cases where the received item has a significant issue. These include:
- The item is significantly different from its description or the sample shown.
- You received the wrong item.
- The item arrived faulty—damaged, broken, or soiled.
- We sent the wrong item (size, style, or color).
- The parcel is lost in transit or not delivered after:
- 45 business days for the US (allow an additional 5-7 days due to holidays, weather conditions, and peak season).
- 50-55 business days for other countries such as the EU, UK, CA, and AU (allow an additional 5-7 days due to holidays, weather conditions, and peak season).
If the item you received meets any of the criteria above, you are eligible for a full refund or replacement. Please contact us at support@taleglow.com within 48 hours of receiving your order, including proof of the received item.
If your claim is approved, we will issue a refund or provide a replacement at no extra cost.
Refunds will be issued to the original method of payment. Processing times are as follows:
- **PayPal:** 1 business day.
- **Debit/Credit Card:** Refunds typically appear as a credit within 5-10 business days, depending on your bank.
For any further information or assistance, please contact us at support@taleglow.com.