**TaleGlow Terms and Conditions**

Welcome to TaleGlow. We hope that we will be able to fulfill your order in a satisfactory and timely manner.

TaleGlow is a personalized book based on a child’s name. Each TaleGlow book is made to order for every unique child’s name. This Site is owned and operated by TaleGlow (“We”, “Us”). If you would like to contact us about anything contained on the Site, please contact us by email at support@taleglow.com.

These Terms and Conditions govern the contents and use of the website www.taleglow.com (the “Site”) and set out the terms and conditions on which we supply the products available on the Site (the “Products”). Please read these Terms and Conditions of Sale carefully before using the Site and before ordering any Products via the Site. By using the Site and/or ordering the Product, you signify that you have read, understand, and agree to be bound by these General Terms and Conditions. You can print a copy of these Terms and Conditions by clicking on the print icon on your browser.

These Terms and Conditions shall apply to all sales of the Products by Us via the Site and shall supersede any other terms or conditions contained or referred to elsewhere or implied by trade, custom, practice, or course of dealing unless specifically agreed to in writing by Us. If you do not agree with these Terms and Conditions, then you may not use the Site. Please note that we may modify these Terms and Conditions, and you should review them periodically. If any modification is unacceptable to you, you shall cease using the Site. If you do not cease using the Site, you will be deemed to have accepted the change.

**Definitions**

- “Buyer” means the person named on the Order.
- “Contract” means the Order and Order Confirmation.
- “Faulty” means containing a fault or defect; imperfect or defective.
- “Order” means your order for a Product from the Site.
- “Price” means the price together with postage and packing costs and any applicable taxes in force at the time of the Order (excluding any taxes and duties for which the Buyer is responsible under the ‘Pricing and Payment’ section of these Terms and Conditions), subject to any promotional offer or discount then applicable.
- “Terms and Conditions” means the standard terms and conditions of business set out in this document.

**Accessing and Using the Site**

You may not use the Site in any improper or unlawful manner or in breach of any legislation or license that applies to you. You agree to comply with all reasonable instructions that we may give you from time to time regarding the use of the Site.

Upon placing your order, you acknowledge that we may review your order, and the content it contains, for adherence to our guidelines and compliance with these Terms and Conditions, and that We may refuse to process an order where we believe that the content is in breach of these Terms and Conditions and our guidelines.

**Property Rights and Rights of Use**

All intellectual property rights (meaning patents, registered and unregistered trademarks and service marks, domain names, registered designs and design rights, copyright, database rights, moral rights, and rights in computer programs) in and to the Site and all content and materials contained in the Site (“Site Content”) are owned by and shall remain owned by Us or Our licensors. Site Content may only be used for your personal, non-commercial purposes and shall not be reproduced, modified, copied, altered, distributed, framed, republished, displayed, transmitted, or sold in any form or by any means in whole or in part. You may not remove any copyright or other proprietary notices contained in any Site Content.

**Orders and Specifications**

To place an Order, you will need to follow the order procedure set out on the Site. Details of the Price payable in respect of any Product and the procedure for payment are displayed on the Site.

All Products are offered for sale subject to availability and subject to Our acceptance of your order. We reserve the right to reject any Order without the obligation to assign any reason for so doing. No Order shall be deemed accepted by Us until we have confirmed it unconditionally in the Order Confirmation.

The Order Confirmation will contain details of your Order, the Price, and an estimate of the delivery time for the Order. It is your responsibility to contact Us and notify Us of any error or mistake with the Order as soon as reasonably practicable. Failure to do so may lead to the incorrect Order being sent out to you. Any times or dates stated for delivery are estimates only. We will make reasonable efforts to deliver goods within the time specified, but we do not accept liability for any failure to deliver within that time.

We endeavor to display and describe as accurately as possible the printed colors on the Products that appear on Our Site, but We cannot undertake to give any assurance that the colors supplied will exactly match those displayed on your monitor or mobile phone.

We may revise, discontinue, or modify products or services at any time without prior notice to you, and products may become unavailable without notice. We shall have no liability of any kind if any product or service is not available.

**Pricing & Payment**

We may change the price of any Product before you place an order. Despite Our best efforts, some of the Products listed on the Site may be incorrectly priced, or the price may increase between your order and Our acceptance of Your order. We will normally verify prices as part of the dispatch procedures, so that, where a Product’s correct price is less than the stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on the Site, We will normally, at our discretion, either contact you for instructions or reject your order and notify you of such rejection so that you can then reorder at the correct price if you wish.

For orders shipped within the EU, prices are inclusive of VAT and all other applicable taxes and/or import duties. Applicable taxes and import duties are based on the final value of your order and the prevailing rates in force in the relevant tax jurisdiction.

Orders with a delivery address outside the EU may be subject to import duties and taxes (including VAT) that are levied once a delivery reaches your destination country. Any such additional charges as well as costs for customs clearance, etc., must be borne by you as the importer of the goods. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for further information.

Payment must be made through our payment gateway providers at the time of placing your Order, which is accepted by Us. Payment in full will be taken at this time, and the Contract will be in force. You will be required to submit your payment details to the relevant third-party payment gateway provider, and you may also be required to accept additional terms and conditions in relation to the use of that service. We cannot accept, and hereby exclude to the fullest extent permitted by applicable law, any liability arising out of or in connection with your use of such third-party payment provider.

You undertake that all of the details which you provide to Us for the purposes of your Order and its delivery will be correct and that the chosen method of payment is Your property and that sufficient funds or credit facilities are available to cover the full cost of the Order.

**Delivery and Acceptance**

The place for the delivery of your Products will be as shown on the Order, and the normal method of delivery (unless specifically agreed otherwise) shall be 1st class postage.

If you have ordered more than one Product, We reserve the right to make delivery of your Order by installments. If the Order is to be delivered in installments, each delivery will constitute a separate contract.

We will endeavor to process your Order and manufacture your Product within the time period stated for each item. However, manufacturing times may vary, and any times quoted for the delivery of goods are indicative only. Time for delivery shall not be of the essence of these Terms and Conditions, and We will not be liable for any loss or expenses that You may sustain as a result of any delay in the delivery of your Order.

When you receive the Product(s), you must inspect them for any defects or non-conformity before signing good condition. If you sign good condition, you are accepting the goods are in an acceptable condition. Any packages not signed for but accepted are considered signed in good condition.

If you can see any sign of damage to the parcel(s), please sign as damaged; otherwise, we cannot refund or replace the item, beyond your statutory rights.

You must be available to accept delivery on the delivery date as the courier will only attempt re-delivery up to 2 times, and then the delivery will be returned back to Us at your cost. If delivery is refused or returned due to a faulty address, you will be charged a return fee.

If you wrongfully fail to take delivery of the Order, then We shall be under no obligation to refund the price.

**Risk and Property**

Risk or damage or loss of Your Order will pass to You upon delivery to the agreed address. Notwithstanding delivery and passing of the risk in the Order, property in the Order will not pass from Us to You until We have received full payment of the Price and all other sums which are due, owing, or payable by the You to Us in respect of the Order or any other Order between You and Us.

**Returns, Refunds, and Rights of Cancellation**

You shall have the right to cancel an Order only in the following circumstances:

(a) If We have failed to deliver the Order within 40 days after the date you placed the Order;
(b) In the case of Faulty Products at the earliest opportunity after you have discovered the fault or defect (provided that You shall be deemed to have inspected the Product as soon as reasonably practicable after delivery and in no case longer than 14 days after receiving the product).

If an Order is canceled under the conditions in (a) or (b) above, We shall be responsible for all sums paid (including initial and re-del

ivery charges (if any)) in respect of the Order in question.

Notice of wish to cancel must be made by email to support@taleglow.com.

For the avoidance of doubt, save in respect of Faulty or defective Products, nothing in these Terms and Conditions shall give you rights of cancellation in regard to the Products, which, by their nature, have been made to your specification or personalized for you.

**Liability**

To the fullest extent permitted by law, We shall not be liable for any indirect, special, incidental, or consequential damages, including but not limited to loss of use, loss of data, loss of business or profits, arising out of or in connection with the use of the Products.

**Law and Jurisdiction**

These Terms and Conditions shall be governed by and construed in accordance with the laws of Norway, and any disputes shall be decided only by the Norwegian courts.

By placing an order with us, you are agreeing to these terms and conditions. Thank you for choosing TaleGlow!